Total Access Communication Public Company Limited (DTAC)

With more than 18 million subscribers, Total Access Communication Public Company Limited, commonly known as DTAC, is one of the largest telecommunications providers in Thailand. As the uptake of video conferencing continued to accelerate, it became increasingly clear that DTAC’s teams would need access to collaborative environments and workplace meeting rooms if the business was to continue running efficiently and employees were going to remain productive. The company’s 4,000 employees are based at Chamchuri Square, Bangkok, in an office tower covering 62,000 square meters over 20 floors.

THE CHALLENGE

DTAC witnessed first-hand the widespread adoption of video conferencing during the COVID-19 pandemic, as organizations maneuvered to accommodate a new hybrid workforce that urgently needed to stay connected. As the uptake of video conferencing continued to accelerate, it became increasingly clear that DTAC's teams would need access to collaborative environments and workplace meeting rooms if the business was to continue running efficiently and employees were going to remain productive. To meet this challenge, DTAC had to overhaul almost 100 meeting rooms and collaboration zones in their Chamchuri Square headquarters, each of which had unique requirements: The rooms needed video-conferencing capabilities and had to be adaptable to all manner of meetings and seminars.

THE SOLUTION

DTAC partnered with Vega Thailand to design and integrate unified audio visual communications systems throughout their meeting and collaboration spaces. Together, they quickly identified Crestron as the ideal manufacturer to provide what they needed: a smart end-to-end solution that would support video, audio, and conferencing systems with room controls that were easy to use.

THE TECHNOLOGY

Crestron became the critical centre of the AV system that Vega Thailand designed for DTAC, providing sure-fire solutions that seamlessly integrated audio, visual, camera, and display technologies. Crestron Flex Video Conferencing solutions enabled DTAC to equip meeting rooms of variable sizes and configurations with front-of-room or table top conferencing devices. Though the collaboration experiences could be tailored to meet individual room needs, Crestron Flex offered a consistent user experience across meeting spaces, and its BYOD feature made it simple and straightforward for employees to use their preferred devices when connecting to meetings. The technology used in larger, more complex spaces, such as the boardroom, training room and library, needed to be specialized for consistent high-performance. With Crestron control systems, dtac have ultimate flexibility — they’re able to manage and switch between multiple displays and devices with ease. Crestron Digital Media™ technology further enhances the content distribution experience allowing the team to confidently transmit 4K video and perfect audio. The Crestron touch screens installed in the training room allow users to easily customize the space to meet their specific needs. It was imperative that dtac’s teams were able to focus on education, not the technology, while in the training room. The simple, clean interfaces of the Crestron touch screens were ideal for DTAC.

RESULTS

Using Crestron, DTAC was able to implement an AV system that works in perfect harmony with their workplace architecture. The robust Crestron ecosystem has bolstered DTAC's transition to creating a modern workplace environment where employees can engage and collaborate more effectively than ever. “With Crestron, dtac have upgraded to an ultramodern workplace that is more resilient, more productive, and more collaborative,” explains Piyada. The new technology has future-readied the infrastructure at DTAC while providing a more productive and successful experience.